Question and Answers
As a teacher I don’t believe I have the right to share my students’ names or email addresses. What can I do?
Some of our clients use pseudonyms for each student. This is a simple solution that otherwise causes no problems when using the platform.
Are you watching us with special tools when we move through the platform ?
Sometimes when testing new versions of the platform, we use special recording tools that follow your cursor as you use it. But this practice is only limited to specific classrooms for which teachers have signed-up and consented to. We do this to help improve the product for “real life” situations and to involve teachers more closely with our design process.
As a parent or teacher I would like my data or the data of my students permanently deleted.
Simply contact our support team (contact information below) and we will comply with your request.
Our establishment has special regulations, laws to follow and forms to fill out. What is the next step ?
We often work with establishments to answer those types of questions. We can provide you with the necessary details to comply with each regional law. Don’t hesitate to contact us, we will help you in filling the forms or contracts needed so that you can be sure you are respecting the laws that apply to you.
Are you compliant with regulatory frameworks such as COPPA, FERPA, PIPEDA ?
While we have not yet gone through a third party certification program, to the best of our internal assessment, we do comply with both regulations. We can also comply with more specific auditing processes with school establishments when needed.
Contacting Scolab and making requests
By email: firstname.lastname@example.org
Netmath: 1 888-528-8066
If you have specific questions about legal or technical issues, please contact the following people at Scolab: